We understand that data security is of utmost importance to our users. This document outlines the types of data stored by Smart Jira Forms, associated security measures, and storage periods, addressing your data privacy concerns.
Where is data stored?
Data Stored in our MongoDB Database
Form Templates: We store the structure of your created form templates. This includes field names, types, and configuration settings.
Non-Task-Bound Form Submissions: If you use the "Share a form from the add-on page" feature, submission data not directly linked to a Jira task is stored.
User ID: We associate a unique User ID with form submissions and drafts to facilitate tracking and management within our system.
Data Stored within Jira
Task-Related Submissions and Drafts: When you directly submit forms to Jira tasks, form data, and drafts are stored within the Jira system.
Important Note: We do NOT store personal user data such as emails or names while you are using our applications. We can store your personal information in 2 cases:
to reply to your request if you send it directly to us for some reason.
if your name and email are specified as your organization’s billing or technical contact during the subscription process.
We don’t gather it by ourselves. We see only the information you have specified.
Data Retention Period
Add-on Information: (Text, Atlassian ID) Stored until you or an authorized user deletes it.
Deactivated/Terminated Accounts: Data remains accessible for team members/users until no longer needed.
Uninstalled App: Data stored for 90 days to allow renewal.
Uninstall with Early Removal: Contact support@saasjet.com to request deletion before 90 days.
Smart Jira Forms Data Security FAQ
Q: What type of data does Smart Jira Forms store?
A: We store the following:
Form Templates: The structure and settings of forms you create.
Task-Unrelated Form Submissions: Data submitted if the form is shared independently of a Jira task.
User ID: A non-personally identifiable code associated with forms.
Q: Does Smart Jira Forms store my personal information?
A: No. We explicitly do NOT store any personally identifiable information like your name or email address.
Q: How is my data secured?
A: We take security seriously by using:
Encryption: Protecting your data in transit and storage.
Strict Access Controls: Limiting database access to authorized personnel only.
System Updates and Monitoring: Keeping everything up-to-date and watchful for any issues.
Q: How long is my data stored?
A: We have a standard 90-day retention period. After that, your form data is automatically deleted.
Q: What happens if you change your data practices?
A: We'll always be transparent. Any significant changes to our policies will be clearly communicated on our website.
Changes to Policy
We will provide clear notice on our website should any significant changes occur in our data security and retention practices.
Read about the SaaSJet Privacy Policy ->
For more details about canceling and uninstalling an app, please visit the App Subscriptions: Cancellation, Uninstalls, Refund & Renewal FAQ page.
If you need help or want to ask questions, please contact us through SaaSJet Support (Time of the First Response ≤ 4 hours) or via email support@saasjet.atlassian.net
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