Time measurement conditions
At Start/Stop/Pause conditions, you can choose standard and custom issue fields, which are using by your team for each project.
For example, these can be Status, Assignee, Issue Type, Summary, Description, Labels, and other - list of conditions depends on your account issue field settings.
When conditions are chosen, click on each of them to select detailed options. For example, a specific status or a specific type of issue.
Also, you can configure comments as SLA conditions.
At any time you can edit each condition setting.
If you need help or want to ask questions, please contact us through a SaaSJet Support or via email support@saasjet.atlassian.net
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