Note! Only the admin can monitor the process of refund or unsubscription.
Subscription starts at the beginning of the trial period. To get the detailed data:
Go to the Admin billing page.
You’ll get such a window with a few options on it.
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If you don’t click anything, the payment will charge automatically.
If you need to stop your trial period, click the “Stop trial” button and the payment won’t charge.
Click “Uninstall” if you want to uninstall the app.
Note! Refunds for cloud subscriptions are available within the first paid month after the trial period for monthly subscriptions, and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.
If you have additional questions regarding the subscription, refund, unsubscription processes, please, contact Atlassian support.
If you need any help or have questions, please contact us via SaaSJet Support or email support@saasjet.atlassian.net
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