Discover use cases when apps functions can be useful for different tasks in practice.

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How to prepare the SLA Time and Report Gadget using native Jira Gadgets?

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How to manipulate SLA Time and Status data using JQL?

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How to get SLA data via Jira API?

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SLA for New Created Issue

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Calculate how long the task was Unassigned

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Start SLA to the due date

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How to use SLA Goals as Escalations

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How to configure operational hours in SLA calculation?

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How to configure SLA for different lines of Support?

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How to set up SLA configs for teams from different continents (USA + Lisbon + Cairo+ Melbourne)?

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How to work with the Negotiated date?

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How to set up an SLA with Custom fields and different types of Priority?

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How to send notifications (reminders) 2 hours before the SLA breach?

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How to control SLA using custom fields?

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Inform your manager before the issue will be exceeded

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Configuring SLA for Time to Response and Resolution for the Support Team

If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net

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