Welcome to SLA Time and Report!

Create and track your SLAs for issues in Jira Cloud

• Start/Stop/Pause Conditions - specify your SLA timer according to your issue fields (Comments, Statuses, Assignees, Issue Types, etc)

• Multi-Triggers - set few custom triggers for each SLA configuration using: Time limits with color highlights; Automate action for overdue issues: notification, changing reporter, priority, or status

• Multi-Calendars - create different work schedules for each SLA config to exclude non-working hours from the calculation. 

• Multi-Cycle and First-Cycle options - configure the SLA calculation type according to your targets.

• SLA Time Report in Table and Chart View.

• Jira Custom Fields - monitor your SLAs in Jira Custom Fields.

• Export SLA Time Report as XLSX or CSV file.

• Issue View Panel - monitor SLA time of each ticket on the issue tab. SLA statuses are available for viewing via the Jira mobile application

• SLA report view - customize your SLA report view according to your SLA goals.

Content Table

Add-on works for Jira Software, Jira Core and Service Management. Also, you can use it for Classic and Next-gen Projects.

*Please note, the application counts SLA time for issues from Service Management, but cannot configure it.

Haven't used this add-on yet, then try it now! >>>