Start/Stop/Pause Conditions - specify your SLA timer according to your issue fields (Comments, Statuses, Assignees, Issue Types, etc)
Multi-Triggers - set few custom triggers for each SLA configuration using: Time limits with color highlights; Automate action for overdue issues: notification, changing reporter, priority, or status
Multi-Calendars - create different work schedules for each SLA config to exclude non-working hours from the calculation.
Multi-Cycle and First-Cycle options - configure the SLA calculation type according to your targets.
SLA Time Report in Table and Chart View.
Jira Custom Fields - monitor your SLAs in Jira Custom Fields.
Export SLA Time Report as XLSX or CSV file.
Issue View Panel - monitor SLA time of each ticket on the issue tab. SLA statuses are available for viewing via the Jira mobile application
SLA report view - customize your SLA report view according to your SLA goals.
Add-on works for Jira Software, Jira Core and Service Management. Also, you can use it for Classic and Next-gen Projects.
*Please note, the application counts SLA time for issues from Service Management, but cannot configure it.
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