SaaSJet SLA
Built-in JSM SLA
Supported hosting platform Free Plan
User pricing
Jira Service Management
Permissions
Customizable access for any user
Only for Jira admins
Automation Limits
Unlimited notifications,
Free Plan <= 100 exec./month
Changing statuses,
Standard Plan <= 500 exec./month
Priorities and assignees
Premium Plan <= 1 000 exec./month
Calendar selection
One for SLA Configuration
Different for each goal
Start/Pause/Stop condition
The limited list of issue fields: Statuses, Assignee, Comment, Issue Created, Due Date, Resolution
Multi-Cycle option
Through automation rules
Resetting SLA
❌
SLA Goals Limits
Unlimited SLAs with up to 5 goals
Up to 60 SLA Goals
Multi goals
SLA goal type
Time limit, Negotiated date, Next Bussines Day
Time limit
Goal with Custom Field
❌
Notification options
Dashboard Gadget
SLA Timer on Issue Tab
Reports
Table and Charts
Chart reports (Default and Custom)
Export SLA Table
CVS, XLSX
CVS
