Security & Privacy FAQ page

Owned by Yuliia Borivets
Last updated: Oct 06, 2024
4 min read

Certifications

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Cloud Fortified

The Cloud Fortified Apps Program aims to serve our largest customers and those with more business-critical operating requirements for apps.

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Cloud Fortified

The Cloud Fortified Apps Program aims to serve our largest customers and those with more business-critical operating requirements for apps.

 

 

Marketplace Security Bug Bounty Program

A bug bounty program is one of the most powerful post-production tools to help detect vulnerabilities in applications and services.

 

 

Marketplace Security Bug Bounty Program

A bug bounty program is one of the most powerful post-production tools to help detect vulnerabilities in applications and services.

 

 

SaaSJet is a Platinum Marketplace Partner

What does “Platinum partner” mean? According to annual gross sales ("Purchase Price" in Marketplace reports), a minimum $1M annual gross sales comprised a minimum of 35% from the cloud.

 

 

SaaSJet is a Platinum Marketplace Partner

What does “Platinum partner” mean? According to annual gross sales ("Purchase Price" in Marketplace reports), a minimum $1M annual gross sales comprised a minimum of 35% from the cloud.

Security

System and Organization Controls - SOC 2

SOC 2 reports are independent third-party examination reports demonstrating how an organization achieves key compliance controls and objectives.

  • What Atlassian says about Trust Service Criteria (TSC) - read more

  • SaaSJet is SOC 2 Type 2 compliant - read more

System and Organization Controls - SOC 2

SOC 2 reports are independent third-party examination reports demonstrating how an organization achieves key compliance controls and objectives.

  • What Atlassian says about Trust Service Criteria (TSC) - read more

  • SaaSJet is SOC 2 Type 2 compliant - read more

 

 

Security Contact

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please contact us at security@saasjet.com

 

 

Security Contact

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please contact us at security@saasjet.com

Support

 

 

Working hours: Mon-Fri 24hrs GMT+3

Phone: +1 888 396 0501

Book a demo session: click to schedule an online free demo

Support portal: click to create a ticket

Help: Read the documentation

 

 

Working hours: Mon-Fri 24hrs GMT+3

Phone: +1 888 396 0501

Book a demo session: click to schedule an online free demo

Support portal: click to create a ticket

Help: Read the documentation

FAQ

Data storage questions:

 

A: Issue History for Jira does not store all customers' personal data in its databases; it only reads all changes "on the fly" in task logs and displays them in a convenient format. We only store the current add-on settings configuration, which specifies a set of rules on how to display changes.

 

A: The add-on stores:

  • configuration of users' settings

  • quick start template formats

  • names of saved templates

 

A: We store service information in properties based on the Atlassian platform. What are properties? - Entity properties

 

A: We do not store personal information about our customers (names, addresses, emails, accounts). The rest of the service information is encrypted and transmitted using the TLS/SSL protocol and Encryption at rest.

 

A: Yes, the Issue History add-on does not save all changes in client tasks, it only reads the change log "on the fly" and shows the results of filtering in the add-on. Only the settings for working with the add-on can be saved.

Read our Privacy and Security Policy - Privacy Policy | SaaSJet | Platinum Atlassian Marketplace Partner

 

Restore deleted issues questions:

 

 

Common security questions:

 

 

 

 

 

Data Residency

App questions