How to manipulate SLA Time and Status data using JQL

Before starting, you have to make sure, your SLA is synchronized with Custom fields.

Please check the Documentation here - https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/1318158337

  1. If data is synchronized successfully, and you can see the SLA Status and Target date in the issue layout, start from the 2nd item.

  2. Then, using the name of SLA Configuration Goal, type it in the JQL fields to create the Filter.

So, by the following request, you will get the list of issues that are under the particular SLA and its Goal.

"SLA status for Time to Resolution" != EMPTY

In this particular case field name = “SLA status for Time to Resolution”, and it’s getting SLA status once any changes in the issues. So, it’s always relevant and synchronized.

See, also - https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/1430618113