Frequently Asked Questions

I'm the user of Time In Status for JIRA Cloud. But can't find its Gadget on the dashboard. How can I use it?

You need to update the addon to the new version. Please go to Manage Apps and update your current version of Time in Status for Jira Cloud app.
For help with updating, look at the instruction about how to update the add-on.

Can I export report data to Excel file, and then, apply formulas to the time values?

Selecting Decimal formats during export enables using mathematical formulas and chart building in Excel or Google Spreadsheets.

Could you implement new features to the main functionality of the add-on?

Yes, we are open to creating custom reports. Describe the case and functionality you need and send it to us at support@saasjet.atlassian.net. We will get in touch with you and discuss all the details.

I came across your add-on and was wondering if there is a way to calculate the SLA of the tickets that are already closed in Jira Service Desk?

Use our addon "SLA Time and Report" for this purpose.

Can I use your add-on for subtasks in Jira Cloud?

Yes, we support all types of tasks including subtasks.

Is your add-on compatible with Jira Service Desk to calculate the time in status?

Yes, add-on supports both Jira Cloud and Jira service desk for the time in status calculations.

Do you store customer data from the customer Atlassian instance?

We don’t store any customer data in our infrastructure excluding hacked customer id and add-on configs. Everything is processed interactively and displayed to end-users. We use application internal logs, but without customer-related data, include only details about requests performance/status/error code.

We want to provide access to this plugin to a limited set of people within our organization.
In this case, will pricing be applicable to the number of Jira accounts in our organization or to a limited set of people whom we want to provide this access?

According to Jira pricing, we’re unable to manage the price relative to the number of actual users. Atlassian offers discounts for the annual subscription, so you can pay less in that way.

Why can't I set status groups?

Pay attention to the type of report you have selected, because Status Groups are available only for a limited list of reports:

  • Time in status 
  • Average time
  • Status count
  • Time in status per date

You can manage the User Groups only by using the Assignee Time report.

Why I can view only the limited list of statuses at the column manager?

At the column manager settings, you can select only those statuses which are included in filters you have selected before (Project, Assignee, Sprint, etc.). So if you need to view time data about statuses that are not shown, select other the option for issue list filtering.

We have noticed that when exporting the report to Excel, the Jira issues with no activity appear on a dash. Is there any way to configure the empty values to have “0” instead “-“? 

These signs have different meanings.
“0” means the issue has been staying in such status, but because of a short time (less 1 min), time is not specified and equal to 0.
“-“  means the issue has not been staying in this status, but it includes the project flow.

Why can't I use a token you've sent me?

The main reason is that token hasn’t updated the license expiration date in time. So you need to do the following:

  • Click on 'Stop trial' (unsubscribe from the addon);
  • Enter a token (the terms must be updated from the moment of entering a free token per month).

We also prepared a short video, which will help you to do the same. Enjoy watching! (smile)


Questions? Please email us at support@saasjet.atlassian.net.

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