Now SLA should start once an issue has been Created in the selected project.
To get SLA start with this condition, you need to:
Click on the ‘SLA Configuration’ button at the top right corner.
2. Create or edit the configuration of your SLA with the Start condition Issue Created
Excellent! Now your SLA will start counting from the moment you create a task for the projects you have selected!
If you need help or want to ask questions, please contact us through SaaSJet Support or via email email@example.com
Haven't used this add-on yet, then try it now!