Start SLA to due date

Avoid missed deadlines and get notification if something goes wrong and the issue is not resolved on time with new SLA Time and Report feature

 

  1. Click on the “Configuration” button at the top right corner.

2. You can set the countdown of the SLA to the due date of a specific project. To make it choose ‘Resolution date’, and then ‘Field value based’.

3. Create a condition for Stop. 

Setting such conditions as in the example below to Start and Stop means that SLA will be triggered as soon as the issue has not been moved to the Status Done status before the due date.

Try a new SLA Time and Report feature to make the user experience of interacting with your company better!