SLA Reset

In the configuration menu, you can select the condition for SLA Reset.

This option allows you to configure conditions when the SLA time should stop calculating the remaining time.

Once the Reset event occurs, the timer won’t start again unless the Issue met Start conditions at the same time or after. In other words, SLA might start again only when the Issue will be in the Start conditions.

The Multi-cycle option will be ignored here, so if SLA is set to calculate only the first cycle between Start and Stop, then after Reset condition and new Start, SLA will calculate the timer from the very begging.

Here, you can select any issue's field from the list of conditions, except the ones you add to start/pause/stop conditions. List for reset conditions depends on your project setting but can include only default Jira`s fields, such as:

  • Assignee

  • Comment from

  • Issue Type

  • Labels

  • Priority

  • Reporter

  • Status

After the addition of SLA conditions, save changes by clicking on the save button.

If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net

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