Welcome to SLA Time and Report!
Create and track your SLAs for issues in Jira Cloud
Start/Stop/Pause Conditions - specify your SLA timer according to your issue fields (Comments, Statuses, Assignees, Issue Types, etc)
Multi-Triggers - set few custom triggers for each SLA configuration using: Time limits with color highlights; Automate action for overdue issues: notification, changing reporter, priority, or status
Add-on works for Jira Software, Jira Core and Service Management. Also, you can use it for Classic and Next-gen Projects.
*Please note, the application counts SLA time for issues from Service Management, but cannot configure it.
Haven't used this add-on yet, then try it now! >>>