Add-on can't work correctly

Owned by Liudmyla Pikulina
Last updated: Apr 30, 2024 by Olha Yevdokymova_SaaSJet
2 min read

If you see such a problem after the Business Process Manager add-on installation try to follow these steps to fix it by yourself.

If you don't have access to the options below, contact your Jira administrator.

  1. Go to Settings > Issues > Fields > Field Configurations. Delete BPM Field Configuration. Then in the sidebar go to Field Configuration Schemes and delete BPM Field Configuration Scheme.

     

     

  2. Go to Settings > Projects and delete the BPM Templates project. Also, delete it from Trash.

     

     

     

  3. Uninstall add-on by following this instruction.

     

     

  4. Now reinstall Business Process Manager add-on by going to this page and start testing tool to fulfill your business needs

If you are still having problems contact support@saasjet.com!

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