Reporting Page Settings

1. Choose the report 

Choose the report you want to generate (see the list of reports).

2. Filter the data

When generating the reports, you can filter data by:

  • Assignee

  • Filter

  • Label

  • Project

  • Reporter

  • Sprint

  • JQL

  • Epic


3. Choose a Calendar

Select a necessary Calendar to generate data. There you can choose a custom calendar you've added previously or a default 24/7 one.  

4. Column Manager

In the Column manager, you can manage the Issue Fields, Status Groups (read more about Status Groups), User Groups (read more about User Groups) and Statuses.

5. Adding SLA Column

First of all, you need to click “Issue Fields” to get a drop-down list with all available issue fields.

  1. Choose the necessary SLA (Time to Response, Time to First Response, Time to Resolution, Time to Resolution (Roadmap). Or choose all of them. Click a "Save" button.


2. Get all necessary columns with SLA data to generate a report. 

6. Chart Reports

All reports are available as Grid and Charts.

Three types of graphs are available: PieBar and Area Charts.

For more information, visit Chart Reports View.

7. Filtering issues

Use the Filter issues functionality to customize report timeframes.

From the drop-down list, you can select three date ranges that allow sorting issues depending on the dates of creating, updating, or solving issues.

  • Created

  • Updated

  • Resolved

In case you have filtered the issue list by sprint, you can select the date period according to the sprint period.

Useful tips show the detailed info of what each of the ranges means.

  • In case, you have filtered by "Sprint", you'll get 4 types of ranges for filtering issues.

  • In case, you have filtered by " Project", you'll get 3 types of ranges. 

Then you can choose the period for which you want to get the report.

By clicking Any dates, you’ll get 2 calendars displayed on a screen.

  1. Issues period – to select issues Created, Updated, or Resolved during the required period.

  2. Time reporting period – to get issues for a specific date or date range without taking into consideration creating, updating, or resolving.

Read more in section.                                    

8. Choose a Time format

The Format option lets you select the time format of status duration:

  • DHM (Days, Hours, Minutes)

  • HM (Hours, Minutes)

  • h:m (hours:minutes)

  • M (Minutes)

  • Decimal Hours

  • Decimal Days

  • Decimal Weeks

  • Business DHM, 

  • Business Decimal Days, 

  • Business Decimal Weeks.


To extract data for analysis, please choose one of the Decimal time formats (Decimal Hours, Decimal Days or Decimal Weeks). It will enable you to perform calculations on the exported data and build charts.

Business DHM, Business Decimal Days and Business Decimal Weeks formats show data according to your determined business days.

9. Sorting data

Click the column to sort the values in descending or ascending order. You can sort any column, including Jira fields and calculation data.

Sorting data is available for all reports based on issues or assignees.

10. Share reports

Click the Share button to create and copy the link for sharing with your colleagues or customers.

If you need help or want to ask questions, please contact us through a SaaSJet Support or via email

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