Status Groups

You can get the sum column's time data by grouping statuses.

This Status Groups function is available for the following reports

  • Time in Status 

  • Average Time

  • Status Count

  • Time in Status per Date 

To get the sum, go to the Status Groups. Here, you can:

  • create a new group (+Add New Group),

  • manage (edit or delete) existing groups.

Add a name to your custom column and select statuses you want to group.

As a result, you'll get one column with summed data from your previously selected columns.

A status group function lets you calculate Cycle and Lead Time.

Read more about User Groups.

If you need help or ask questions, please contact SaaSJet Support or email us at

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