You can view SLA time on each issue panel. Just click the “Open SLA Time and Report” button.

You can view SLA time data for each ticket with different time limits that have been set before at the SLA Config at Goals settings. Also, you can monitor how much time has been spent.


If you’re a user of SLA Time and Report mobile, all necessary SLA data are displayed on the Issue View Panel now.

If you need help or want to ask questions, please contact us through SaaSJet Support or via email

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