At Start/Stop/Pause conditions, you can choose standard and custom issue fields, which are using by your team for each project.
For example, these can be Status, Assignee, Issue Type, Summary, Description, Labels, and other - list of conditions depends on your account issue field settings.
When conditions are chosen, click on each of them to select detailed options. For example, a specific status or a specific type of issue.
Also, you can configure comments as SLA conditions.
Advanced conditions settings
Make your ticket tracking more customized and tailored to your needs with SLA Time and Report. If you want to Start, Pause or Stop SLA when at least one of the conditions is met, use our new feature - OR Condition:
At any time you can edit each condition setting - just click on the condition you want to change and save it.