Automated actions

SLA time goals setting lets you set time limits for each SLA configuration and choose the Exceeded actions for issues:

  • notifying users in comments or via Slack;

  • changing assignee;

  • changing priority;

  • changing status.

If you want to notify users about exceeded issues in comments, you can choose an option to notify one user (individual) or a group of users in comments about exceeded issues.

Notifications in SLA

And in case want to notify users about exceeded issues via Slack, configure sending such reminders according to the instructions here.

If you need help or want to ask questions, please contact us through SaaSJet Support or via email

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