Book your product session: SLA Time and Report

Hi there 👋
Thank you for your interest in SLA Time and Report — a solution for managing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) directly within Jira.

This 30-minute session is designed to help you understand how the app works, how it can support your team’s workflows, and how to configure it effectively for your needs.

What to Expect?

During the session, we will:

• Introduce the app’s core features: SLA timer setup, custom conditions, goal configuration, and working calendars.

• Demonstrate how to track Elapsed/Remaining time, analyze Met vs Exceeded charts, view key metrics, and add SLA gadgets to your dashboard.

• Show how to configure SLA metrics based on your process, from basic response tracking to complex team agreements.

• Walk through a tailored use case, showing app setup for your Jira project and work item types.

• Answer your questions on best practices, optimization, and workflow integration.

Who Should Attend?

This session is ideal for:

• Jira administrators evaluating SLA solutions

• Team leads and service managers responsible for service performance

• Support teams looking to gain better control over response and resolution times

• Any organization aiming to ensure SLA/OLA compliance in Jira

Why Book a Demo?

A personalized walkthrough saves time and gives you relevant answers, offering practical guidance whether you’re starting with SLA management or scaling it for multiple teams.

How to Book?

To schedule your session, please choose a convenient time 👇 and we’ll take care of the rest.