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Open “SLA Time and Report” add-on.
Create
Click on the “Configuration” button at the top right corner.
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4. Click on a “Confirm” button to save mapping and activate the synchronisation between SLA Time & Report data and selected Custom fields.
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Deactivate and remove
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5. To deactivate synchronisation, disable toggle and click on the “Confirm” button that is shown on the following popup.
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