Custom Fields in the SLA setting

Owned by Zoryana Bogutska (Unlicensed)
Last updated: May 17, 2023 by Kateryna_v_SaaSJet_ (Deactivated)
2 min read

Now you can monitor your SLAs in Jira Custom Fields with the Target date and Status of the SLA goals.

Activate them in the “SLA Configuration manager”, and they will be displayed on the Issue Layout.

Give it a Name, set a Time goal, and select a preferred Limit Exceeded action from the dropdown list.

Find out more about automated actions in SLA Time and Report here.

Find more details about creating and activating the Custom fields for

Why it’s useful to sync SLA Time and Report data and Jira Custom Fields:

  • Use Native Jira Cloud Gadget to display SLA data. Check the instruction here.

  • Use JQL to filter issues by SLA Goal name. Check the instruction here.

If you need any help or have questions, please contact us via SaaSJet Support or email support@saasjet.atlassian.net

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