Track your SLA

Monitor tasks fulfillment and Issues' statuses according to the data at the grid table which contains a set of data that is structured in rows and columns.

You can sort the data by Type, Key, Summary, Assignee, Status in ascending or descending order.

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If you click the SLA Name at the right corner (at the top of the grid table), you can see detailed information about the SLA measurement conditions.

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Organize columns, add new columns if needed.

Move any columns to the right/left to see data in the necessary order. Native Jira columns in the left part of the table and SLA configurations in the right part.

You can see Enhanced/Elapsed time hints (for SLA timers and on column hover) with:

• start and target dates;

• demonstration of data on the percentage of completion SLA to the target date, elapsed and remaining time;

• SLA status;

• type of the Calendar used to calculate time.

Change the Format of time metrics as required. You can set:

• h:m:s

• h:m

• M

• HM

• DHM

• Decimal Hours

• Decimal Days

• Business DHM

• Business Decimal Days

Also, you can prepare a report based on this data.