Name your SLA

To start setting up your SLA, you need to Name your SLA.

Open

After that choose a Project from the existing projects. If necessary, use a Search bar to find it.

Important: you can choose only one Project for one SLA. If you want to control, for example, 3 Projects in 1 SLA, you need to create 3 SLAs.

Open

Then select a Work schedule or Create a new calendar.

To check what SLAs you have, go to the “SLA Configurations” on the left sidebar. There you can also add new SLA configurations if you click “+” (Add SLA Configuration) on the right.