Calendars and Work schedule

Manage Calendars and Work schedule

For each SLA Condition, you can add a specific work schedule.

Click the Work schedule dropdown in the configuration menu and select the “+Add new” option to add custom work schedules for different SLA configurations.

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Alternatively, in the left sidebar menu, you can scroll down to the Work schedules section and add a new calendar by clicking the +Add New or Add Work schedule option.

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Here, you can also select a calendar from the list configured before.

In the Add work schedule menu you can choose:

• the name of a schedule;

• time zone;

• the number of working days per week;

• the number of working hours per day;

• breaks for every day;

• length of Business days for SLA goals;

• the days when your team is on holiday. 

The time that issue has spent in each status will be calculated according to your chosen calendar. 

In order to set a 24-hour working schedule for all days, enable the checkbox before 24 hours a day.
To set the same breaks for all days, fill in the name field and Add a break.

You can set individual working hours and breaks for each day. To do this, enable the Different work hours/breaks for each day buttons.

Set the Length of Business days for the SLA goals time limit field. By default, 1 day (1d) equals 8 hours, but you can change it from 1 to 24 hours.

You can add, edit, or delete holidays from your calendar. The Reset to defaults button will reset all your changes to the add-on's default values. Click the Save button to save all your changes, or Cancel to leave the schedule unsaved.

At the left menu bar of Configuration manager – Work schedules, you can view the full calendars list that has been created before. You can also create new, copy, and delete existing ones.