For Partners: SLA Time & Report

Product Overview

Product Overview

SLA Time and Report is a comprehensive solution for tracking, analyzing, and optimizing Service Level Agreements in Jira.

Why do you need SLA Time and Report?

  • Setting up SLA goals by automating actions

  • Track the % of SLA fulfillment by the target date

  • Notify a single user or a group of users about SLA violations in the issue comments or via Slack

  • Data on current, met, and exceeded tasks in SLA reports with charts

  • Custom fields to create gadgets for Jira Dashboard and export data to Confluence

 

SaaSJet SLA

Built-in JSM SLA

 

SaaSJet SLA

Built-in JSM SLA

Supported hosting platform Free Plan

User pricing

Jira Service Management

Permissions

Customizable access for any user

Only for Jira admins

Automation Limits

Unlimited notifications,

Free Plan <= 100 exec./month

 

Changing statuses,

Standard Plan <= 500 exec./month

 

Priorities and assignees

Premium Plan <= 1 000 exec./month

Calendar selection

One for SLA Configuration

Different for each goal

Start/Pause/Stop condition

The limited list of issue fields: Statuses, Assignee, Comment, Issue Created, Due Date, Resolution

Multi-Cycle option

Through automation rules

Resetting SLA

SLA Goals Limits

Unlimited SLAs with up to 5 goals

Up to 60 SLA Goals

Multi goals

SLA goal type

Time limit, Negotiated date, Next Bussines Day

Time limit

Goal with Custom Field

Notification options

Dashboard Gadget

SLA Timer on Issue Tab

Reports

Table and Charts

Chart reports (Default and Custom)

Export SLA Table

CVS, XLSX

CVS

 

What do our customers say about us?

What do our customers say about us?

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Business Cases

Business Cases

https://saasjet.atlassian.net/wiki/spaces/STARFJ/pages/2142339073

Helpful Resources

Helpful Resources

🎥 Presentation

SLA Time and Report

📜 Documentation

SLA Time and Report

🎥 Presentation

SLA Time and Report

📜 Documentation

SLA Time and Report

🔒 Security

Security & Privacy

📆 Demo call with a consultant

Book Demo

Security

Security

https://community.atlassian.com/t5/App-Central/Everything-you-need-to-know-about-SLA-Time-and-Report-for-Jira/ba-p/2555881

Educational Materials

Educational Materials

 

🤝 Benefits Partners

🤝 Benefits Partners