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Open “SLA Time and Report” add-on.
Create
Click on the “Configuration” button at the top right corner.
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3. After activating custom fields, you’ll get a modal window with such values:
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Target date when SLA will breach
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information and a request to get the system to create two Custom fields and populate them by SLA Time & Report data.
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5. Click on a “Confirm” button to save created Custom fields.
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Deactivate and remove
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6. To deactivate custom fields, hit on active toggle and click on the “Confirm” button that is shown on the following popup.
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7. To delete the goal, click on the “Confirm” button that is shown on the following popup.
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It’s impossible to delete a single SLA goal. You need to create at least one more goal.
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After creating one more SLA goal, you can delete the previous one. Press the “Delete” button to delete.
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