SLA Report customization
After proper settings in the SLA Configuration Manager, the results will be displayed on the grid.
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On the timeline, you can also monitor how much time is left until the time limit will be exceeded. Tickets with exceeded time will have a red color. Before the issue meets the time limits, its time counter will be highlighted according to set colors at the Multi-Trigger section.
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Choose on each title of the SLA Config column to view detailed information about its setting
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Customize your SLA Report according to your SLA goals:
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Also, you can filter the issue list by SLA status. It gives you the ability to filter SLAs according to their actual status only.
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Issue Issue list customization
In the report grid view, you can customize the issue list by setting such points:
Column manager
Issue list selection
Date ranges
Time Format
Column Manager
In the Column manager, you can manage the Issue Fields and configure SLAs
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HM (Hours, Minutes)
Decimal Hours
Decimal Days
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Related use case article: How to prepare the SLA Time and Report Gadget using native Jira Gadgets
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If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net |
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Haven't used this add-on yet, then try it now! |
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