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At Start/Stop/Pause conditions, you can choose standard and custom issue fields, which are using by your team for each project.
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For example, these can be Comment from, Issue created, Status, Assignee, Issue Type, Summary, Description, Labels, and other - list of conditions depends on your account issue field settings.
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When conditions are chosen, click on each of them to select detailed options. For example, a specific status or a specific type of issue.
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Also, you can configure comments as SLA conditions.
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Advanced conditions settings
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At any time you can edit each condition setting - just click on the condition you want to change and save it.
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Read more about next SLA configuration points:
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If you need help or want to ask questions, please contact us through a SaaSJet Support or via email support@saasjet.atlassian.net |
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