If you need to configure different SLAs for all lines of support, this use case will help you to do that quickly and easily.
Instruction
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1. Click on the “Configuration” button at the top right corner.
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2. Choose a Priority and a necessary Status for a “Start” condition.
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3. If you have additional conditions, you should add a goal with a time limit for each of the priority.
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4. Click on a “Save” button.
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That’s all!
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If you need any help or have questions, please contact us via SaaSJet Support or email support@saasjet.atlassian.net |
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