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Click on the ‘SLA Configuration’ button at the top right corner.
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2. Create new or edit the configuration of your SLA with the Start condition Issue Createdexisting SLA config.
At the Time measurement condition for start select Issue Created option.
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After you can select one from the list of options:is
Is equal to > exact date
Is not equal to (>than > exact date), is
Is created,
After (>than > the number of days start from Issue Created), between
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Between > exact date period
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After, for pause and stop conditions, you can select other options according to your needs.
Excellent! Now your SLA will start counting from the moment you create a task for the projects you have selected!
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