SLA for New Created Issue

Now SLA should start once an issue has been created in the selected project.

To get SLA started with this condition, you need to:

1. Click the “SLA Manager” button in the top right corner.

Open

2. Create new or edit an existing SLA config.

At the Time measurement condition for start select the Issue Created option.

Open

Then you can select one from the list of options:

Is equal to > exact date

Is not equal to > exact date

Is created,

After > the number of days start from Issue Created

Between > exact date period

For pause and stop conditions, you can select other options according to your needs.

Excellent! Now your SLA will start counting from the moment you create a task for the projects you have selected!