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1. Click on the ‘SLA Configuration’ button at the top right corner.
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2. Select drop-down list for Start SLA conditions and choose criteria ‘Assignee’
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Assignee
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After, select option from Unassigned
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3. Select Start SLA when no Assignee is assigned, and Stop For the Stop condition select Assignee Changed (event when the task has received an Assignee - ‘Assignee Changed’)
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That’s all!🎉
You can also set the conditions for Start, Pause and End of the SLA with the Assignee field according to the following criteria:
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If you need any help or have questions, please contact us via SaaSJet Support or email support@saasjet.atlassian.net |
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