...
2. Choose the necessary SLA (Time to Response, Time to First Response, Time to Resolution, Time to Resolution (Roadmap). OR choose all of them.
...
3. Click on a “Save” button”.
...
4. Get all necessary columns to generate a report.
...
...
2. Choose the necessary SLA (Time to Response, Time to First Response, Time to Resolution, Time to Resolution (Roadmap). OR choose all of them.
...
3. Click on a “Save” button”.
...
4. Get all necessary columns to generate a report.
...