...
The description below will help you to learn more about all the SLA Time and Reportfeatures.
We've prepared this short video to help you understand how everything works in SLA Time and Report and how to set up your first SLA!
...
1. Go to the installed add-on
First of all, find the installed "installed “SLA Time and Report" add” add-on below the Jira settings Apps menu item in the Jira settings. Click to open the add-on.
...
2. Getting Started page
If you open the “SLA Time and Report” add-on for the first time, you will see a page with a simplified setup of your first SLA configuration. There are five required fields to fill in, and the Steps progress bar is below.
...
You can scroll the page by clicking the “Show more information” button. Here are many valuable materials for your easy start: use cases, documentation, and video guides.
...
By clicking on the “Show less Information” button, you will return to the previous page.
After filling in all the fields, click the “Save & Go to report” button.
...
| Info |
|---|
If you want to set up more SLA conditions, you can go to the full SLA configuration menu anytime by clicking on the “Advanced Settings” bottom. |
...
After clicking the “Save & Go to report” button, you will get the SLA report.
...
If you require other issues in the report, change the filter conditions or go to the SLA Manager page.
3. SLA Configurations
Go to the SLA configuration menuManager to create a new SLA timer.
...
If you need some instructions or tips on how to set up SLA, you can follow the instructions from our Step by step SLA Wizard Product tour to understand how to work with SLA Time and Report. You can open it yourself in the side menu.
...
Our wizard will help you to set up an SLA step by step. To use this option, firstly click “SLA Manager” and afterward click the “Setup Wizard” button.
Note: if you are a new user, you will meet our Wizard as soon as you open the SLA configuration menu for the first time. It will show up automatically.
...
Follow the steps shown by our Wizard to create your SLA.
...
Also, on the left side menu, you can see a list of SLAs and Work schedules, configured before. You can add the new ones, copy or delete them. Read more about setting the Work schedules here.
...
...
4. Report generation
For reporting, you can filter a list of issues based on which you’ll get SLA data analysis. You can filter by such options:
...
Filtering by Date range is available too.
...
...
5. SLA Time Reports
Table View
According to the settings configured before, you will get ready SLA time report. You can change it at any time.
...
You can view time to SLA at each issue panel - just click the “Open SLA Time and Report” button.
...
...
6. Data Export
Export SLA data as XLSX or CSV files and analyze it using such tools as Excel or Google Spreadsheets.
...