1. Choose the report
Choose the report you want to generate (see the list of reports).
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2. Filter the data
When generating the reports, you can filter data by:
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First of all, you need to click “Issue Fields” to get a drop-down list with all available issue fields.
Choose the necessary SLA (Time to Response, Time to First Response, Time to Resolution, Time to Resolution (Roadmap). Or choose all of them. Click a "Save" button.
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2. Get all necessary columns with SLA data to generate a report.
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By clicking Any dates, you’ll get 2 calendars displayed on a screen.
Issues period – to select issues Created, Updated, or Resolved during the required period.
Time reporting period – to get issues for a specific date or date range without taking into consideration creating, updating, or resolving.
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Read more in Issues and Time Reporting Periods section.
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DHM (Days, Hours, Minutes)
HM (Hours, Minutes)
h:m (hours:minutes)
M (Minutes)
Decimal Hours
Decimal Days
Decimal Weeks
Business DHM,
Business Decimal Days,
Business Decimal Weeks.
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| Info |
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NoteTo extract data for analysis, please choose one of the Decimal time formats (Decimal Hours, Decimal Days or Decimal Weeks). It will enable you to perform calculations on the exported data and build charts. Business DHM, Business Decimal Days and Business Decimal Weeks formats show data according to your determined business days. |
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