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If an issue has more than one SLA goal for the SLA timer, you can see the drop-down button. Click it and get a list with all the SLA timers for one ticket.
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Also, you can expand lists of SLA Goals for all issues on your grid.
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Hover your mouse over the title of the SLA Config column and view the detailed information about its settings.
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In the report grid view, you can customize the issue list by setting such points:
Issue list selection;
Date ranges;
Time Format;
Column manager.
2.1. Issue list selection
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