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The goal will start the countdown if the priority set in the goal is the same as in the ticket.

Practical Use Cases

  1. Companies with many similar projects: you can quickly set the same SLAs for all projects, saving you time.

  2. Managers working with different teams: You can easily manage SLAs for each team by setting them for multiple projects at once.

Note

  • Time limit base with the Multiple-Projects option has a limit of 25 projects in the configuration.

  • The function of recording the Target date and Status of the SLA goals in Custom Fields is unavailable.

  • After changing projects in the Multiple-Projects configuration, recheck the conditions.

If you need help or want to ask questions, please contact us through SaaSJet Support or via email at support@saasjet.atlassian.net

Info

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