Product Overview |
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Smart Jira Forms is a Jira add-on designed to simplify form creation, distribution, and data management within Jira projects.
It enables users to build custom forms with drag-and-drop functionality, share them externally or within Jira, and analyze responses in real-time. The app integrates seamlessly with Jira, helping teams collect and manage data efficiently. Key features include automated issue creation, form logic, integration with Jira workflows, and external form sharing.
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Options/Product | Smart Jira Forms | Google Forms for Jira | Microsoft Forms for Jira | Jira Service Management Forms |
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Form Builder | Drag-and-drop builder | Google Forms integration | Microsoft Forms integration | Select field builder |
Add-on Type | Add-on for Jira | Embedding Google Form | Embedding Microsoft Form | JSM functionality |
Atlassian Product Support | Jira Cloud, JSM, JWM | Jira Cloud | Jira Cloud | Jira Service Management |
Conditional Logic | Yes | Yes | Yes | Yes |
Question Formats | 16 elements | Various | Various | Various |
Question Limit | None | None | 100 | None |
Attachments | Yes | No | No | No |
Jira Issue Integration | Create issues from forms, Pre-populate issue fields, Add and submit one or more form inside Jira issues | Submit form inside Jira issue | Submit form inside Jira issue | Request form, create new issue with shared link, recommend in issue for submission |
JSM Integration | Yes (Add forms to Customer Portal) | Yes | Yes | Yes |
Save Draft | Yes | No | No | No |
Sharing Options | Link, Websites, Embed, Jira issue, Additional form to Customer Portal, Confluence, email | Link, Embed | Link, Embed | Link, Request form, Jira issue |
Response Export | PDF, XLSX | XLSX | PDF, XLSX | |
Automation | Integrate with Jira automation triggers, add to issue automatically based on issue type | No | Microsoft Power Automate integration | Integrate with Jira automation triggers |
Limit Submission Time | Yes | No | Yes | Yes |
Templates | No | Yes | Yes | Yes |
Theme Customization | Yes | Yes | Yes | No |
Pricing | Subscription plans | Free | Available through Microsoft 365 | Available through JSM |
Business Cases |
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HR processes
Simplify the onboarding process by collecting key information from employees using customizable forms. Automate issue creation for tasks like equipment requests and system access.Customer Feedback and Surveys
Collect customer feedback, satisfaction scores (CSAT), or Net Promoter Scores (NPS) by embedding forms in customer portals or sharing via email. Responses can automatically create issues for follow-up actions.Project Management and Issue Tracking
Use Smart Forms for Jira to gather project-specific data, automate task creation, and ensure all necessary information is captured in Jira issues. Add forms to issues automatically or manually to create task templates or add task checklists.Support Ticket Management
Allow customers to submit detailed requests through the customer portal or external links. Forms can auto-populate Jira fields, reducing back-and-forth communication and speeding up ticket resolution.External Stakeholder Collaboration
Share forms with external partners or customers to gather important data without requiring Jira access. Shareable links and embeddable forms ensure collaboration stays simple and organized.
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