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Select what type of SLA Goal you want to use for a new SLA config. It can be based on a time limit or a negotiated date (read more here).
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After that, you can configure other parameters for the new SLA config:
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Also, on the left side menu, you can see a list of SLAs and Work schedules, configured before. You can add the new ones, copy or delete them. Read more about how to set Work schedules here.
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Read more about the main SLA configuration points:
And about SLA time reporting:
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If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net |
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