1. Customization data about SLA timers
After proper settings in the SLA Configuration menu, click the “Save” button and go to the report or the main page (by clicking the SLA time and report logo) and the results will be displayed on the grid.
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start and target dates;
demonstration of data on the percentage of completion SLA to the target date, elapsed time, remaining time;
SLA status;
type of the calendar used to calculate time.
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2. Issue list customization
In the report grid view, you can customize the issue list by setting such points:
Issue list selection;
Date ranges;
Time Format;
Column manager.
2.1. Issue list selection
You can filter a list of issues for SLA Report using selections:
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by Status of the SLA Timer: All started, In progress, On Pause, Met, Exceeded, Timer not started, etc.
2.2. Date Ranges
Use Date ranges to customize report timeframes.
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Then you can choose the period to generate the report. It can be Date ranges (yesterday, last week, this month, etc.) or you can select the custom time duration From date - To date.
2.4. Choose a Time format
Select the time format of status duration in a "Format" field:
h:m:s
h:m
M
HM (Hours Minutes)
DHM
Decimal Hours
Decimal Days
Business DHM
Business Decimal Days
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4. Column Manager
In the Column Manager, you can manage the Issue Fields and configure SLAs.
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Reports
Switch to Graph view to generate reports:
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Use the Switcher to see the results of the implementation of not only the SLA goals but also the tasks themselves in chart reports.
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5. Export
All reports in Chart and Table views are available for export. Dive deeply into analysis for better business decisions!
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In the Export configuration window, you can select columns for Export files.
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Read more about Export in our documentation — Data Center | Export
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If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net |
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