Time measurement conditions
Set the necessary conditions (Start, Pause, Stop) to run your SLA.
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When conditions are selected, click each of them to select detailed options. For example, a specific status or a specific issue type.
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Advanced conditions settings
Make your ticket tracking more customized and tailored to your needs with SLA Time and Report. If you want to Start, Pause or Stop SLA when at least one of the conditions is met, use the feature “OR Condition”. If “AND” is selected, all conditions must be met.
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If you need help or want to ask questions, please contact us through a SaaSJet Support or via email support@saasjet.atlassian.net |
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