Certifications

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Image Added	Cloud Fortified The Cloud Fortified Apps Program aims to serve our largest customers and those with more business-critical operating requirements for apps. How it works - Cloud Fortified Apps: Stay Safe with SaaSJet What Atlassian Developer says - read more

Image Added	Marketplace Security Bug Bounty Program A bug bounty program is one of the most powerful post-production tools to help detect vulnerabilities in applications and services. What Atlassian Developer says - read more

Image Added	Security Assessments The term “security assessment” refers to any activity intended to determine, evaluate, or test the security features and controls of Atlassian’s products and services. What Atlassian Help says - read more

Image Added	SaaSJet is a Platinum Marketplace Partner What does “Platinum partner” mean? According to annual gross sales ("Purchase Price" in Marketplace reports), a minimum $1M annual gross sales comprised a minimum of 35% from the cloud. How we became a Premium partner - our history of success What Atlassian Developer says - read more

Security

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Image Added	System and Organization Controls - SOC 2 SOC 2 reports are independent third-party examination reports demonstrating how an organization achieves key compliance controls and objectives. What Atlassian says about Trust Service Criteria (TSC) - read more SaaSJet is SOC 2 Type 2 compliant - read more

Image Added	CAIQ-Lite CAIQ Lite is a simplified version of the Consensus Assessments Initiative Questionnaire (CAIQ), which is designed to assess the security posture of cloud service providers. Atlassian requires all Platinum, Gold, and Silver Marketplace Partners to complete the CAIQ-Lite questionnaire, which it then reviews. What Atlassian says about the security of the cloud ecosystem - read more

Image Added	Security Contact If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please contact us at security@saasjet.com

Support

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Image Added	Working hours: Mon-Fri 24hrs GMT+3 Phone: +1 888 396 0501 Book a demo session: click to schedule an online free demo Support portal: click to create a ticket Help: Read the documentation

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We understand that data security is of utmost importance to our users. This document The information below outlines the types of data stored by Smart Forms for Jira Forms, associated security measures, and storage periods, addressing your data privacy concerns.

Data storage

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• Data Stored in our MongoDB Database1.1.

  • Form Templates: We store the structure of your created form templates. This includes field names, types, and configuration settings.

  1.2.

  • Non-Task-Bound Form Submissions: If you use the "Share a form from the

  pages addon

  • add-on page" feature, submission data not directly linked to a Jira task is stored.

  1.3

  • User ID: We associate a unique User ID with form submissions and drafts to facilitate tracking and management within our system.

• Data Stored within Jira1.4

  • Task-Related Submissions and Drafts: When you directly submit forms to Jira tasks, form data, and drafts are stored within the Jira system.

Data Retention

• Retention Period: Form data is routinely purged after 90 days.

Changes to Policy

We will provide clear notice on our website should any significant changes occur in our data security and retention practices.

Smart Jira Forms Data Security FAQ

Q: What type of data does Smart Jira Forms store?

• A: We store the following:

  • Form Templates: The structure and settings of forms you create.

  • Task-Unrelated Form Submissions: Data submitted if the form is shared independently of a Jira task.

  • User ID: A non-personally identifiable code associated with forms.

Q: Does Smart Jira Forms store my personal information?

• A: No. We explicitly do NOT store any personally identifiable information like your name or email address.

Q: How is my data secured?

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Data Retention Period

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• Add-on Information: (Text, Atlassian ID) Stored until you or an authorized user deletes it.

• Deactivated/Terminated Accounts: Data remains accessible for team members/users until no longer needed.

• Uninstalled App: By standard data is stored for 90 days to allow renewal. After that, your form data is automatically deleted.

  • Uninstall with Early Removal: Contact support@saasjet.com to request deletion before 90 days.

Data Security

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Data is secured by:

• Encryption: Protecting your data in transit and storage.

• Strict Access Controls: Limiting database access to authorized personnel only.

• System Updates and Monitoring: Keeping everything up-to-date and watchful for any issues.

Q: How long is my data stored?

• A: We have a standard 90-day retention period. After that, your form data is automatically deleted.

Q: What happens if you change your data practices?

• A: We'll always be transparent. Any significant changes to our policies will be clearly communicated on our website.

Add-on internal restrictions

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Smart Forms for Jira allows to limit access to form content and settings editing, as well as viewing and downloading responses in the issue where the form was added, in the new issue that the form created, and of course in the add-on Response tab. However, those restricted users can still add a form to an issue and fill it out. If a user lacks access to the form, it appears disabled for them, but they can still see its name. Read more about this feature.

Changes to Policy

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Any significant changes that occur in our data security and retention practices will be communicated on our website.

Read about the SaaSJet Privacy Policy ->

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