Instruction
Click
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the
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“SLA Manager” button in the top-right corner.
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2. Make a copy of a necessary SLA configuration.
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And get a copied one that looks like this:
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3. Create a new work hours calendar.
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4. Configure a new calendar according to the necessary work schedule:
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Take into account, that SLA works according to the days and hours that you have determined.
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Time Zones are used to control the execution of the SLA according to the location where the team is working. |
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5. If you want to edit your calendar, click a Pencil icon.
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5. Click on a “Save” button on the SLA Configuration menu.
That’s all!
Learn more on how to set up SLA configs for teams from different continents in our short use case.
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If you need any help or have questions, please contact us via SaaSJet Support or email support@saasjet.atlassian.net |
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