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We recommend using different statuses for each support line and in this use case, we described how to set SLA timer if you have such columns on your project board. |
1. Click the “Configuration” button at “SLA Manager” button in the top right corner.
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2. Choose a Priority and a necessary Status for a “Start” condition.
For example, if you want to create an SLA for the 1-st line of support with the highest priority, choose it as it’s shown below:
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3. If you have additional conditions, you should add a goal with a time limit for each of the prioritypriorities.
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You should create as many lines of support as you have in your company, as many SLAs you should create regarding to the guide above.
4. Click a “Save” the “Save” button.
That’s all!
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If you need any help or have questions, please contact us via SaaSJet Support or email support@saasjet.atlassian.net |
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