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- Generate reports of the transition time from one status to another
- Customize the calculation by choosing first/last transition to or from the status
- Monitor status to status duration data about each ticket in Issue View Panel
- Set statuses and non-working time when counting should be on pause
- Get the visual color tagging to notify you when the time limits have been exceeded (for both Warning and Critical time)
- Export data as XLSX or CSV file report and use external tools like Microsoft Excel or Google Spreadsheet
If you need help or want to ask questions, please contact us through a SaaSJet Support or via email support@saasjet.atlassian.net
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