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A: According to Jira pricing, we’re unable to manage the price relative to the number of actual users. Atlassian offers discounts for the annual subscription, so you can pay less in that way. For further discussion, please contact support@saasjet.atlassian.net.
Q: Why my column "Time to SLA" is still empty, even after SLA creation?
A: If you don't see the SLA time, please check the parameters you have set before selecting issues.
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Q: What are the SLA metrics in the grid-table report?
A: We use different formats of time metrics for the SLA reports. The table-grid report can be in Decimal days, hours and minutes (HM) or only Decimal hours.
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Q: How to get time along with creation and update fields?
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A: While using the filtering by the project, you get the issues within the specified project only. It will not carry into others unless specified. If you need to combine several projects, it is better to use the search by SLA configurations or filter.
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Q: How to calculate a price for the add-on?
A: Here’s a picture that displays how you can calculate the accurate price for a particular number of users.
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