A: We don’t store any customer data in our infrastructure, excluding hashed Atlassian user id and add-on configs. Everything is processed interactively and displayed to end-users. We use application internal logs, but without customer-related data, including the details about requests performance/status/error code only.
A: The application counts SLA time for issues from Service Desk, but cannot configure it.
A: All our add-ons, including SLA Time and Report, use Atlassian Jira API to data exchange, which is GDPR compliant natively. So, yes, all our applications and each of their versions are GDPR compliant.
A: According to Jira pricing, we’re unable to manage the price relative to the number of actual users. Atlassian offers discounts for the annual subscription, so you can pay less in that way. For further discussion, please contact support@saasjet.atlassian.net.
A: If you don't see the SLA time, please check the parameters you have set before selecting issues.
A: We use different formats of time metrics for the SLA reports. The table-grid report can be in Decimal days, hours and minutes (HM) or only Decimal hours.
A: To see time with “Created” and “Updated” date fields, you need to point a mouse cursor on a “Date” field. You’ll get time along with “created” and “updated” fields in a file after exporting.
A: The app works for Jira Software, Core, and Service Management tickets in general, and, in particular for the Kanban projects as well.
A: Yes, you can, but the Notification Template editor icon shows up only when you select the next Limit Exceeded actions: Notify user in comment or Notify via Slack.
For more information, look at the “Notification Template editor” guide.
A: You can use all Shortcodes in the text as often as you require. If you need other Shortcodes, you should contact us through SaaSJet Support or via email at support@saasjet.atlassian.net.
For more information, look at the “Notification Template editor” guide.
A: While using the filtering by the project, you get the issues within the specified project only. It will not carry into others unless specified. If you need to combine several projects, it is better to use the search by SLA configurations or filter.
A: Here’s a picture that displays how you can calculate the accurate price for a particular number of users.
Each tier (<10, <100u, etc) has its own price.
When you calculate a price for a particular amount of users, you need to divide this number so that each part of it regards an exact tier. To calculate the price for your users (if there are more than 100), you need to calculate the price for each tier separately and sum them to get the final price. Look at the precise example in the picture above on how to get the necessary data.
You can check if you have calculated correctly with the Atlassian calculator on the price page for any application. Just write down the number of users for calculating in the field you can see on a pic below.
If you have additional questions regarding this case, please, contact Atlassian support.
If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net |
Haven't used this add-on yet, then try it now! |