Time measurement conditions
Set the necessary conditions (Start, Pause, Stop) to run your SLA.
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Make your ticket tracking more customized and tailored to your needs with SLA Time and Report. If you want to Start, Pause or Stop SLA when at least one of the conditions is met, use the feature “OR Condition”:. If “AND” is selected, all conditions must be met.
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At any time, you can edit each condition’s settings. Just click the condition you want to change and save it.
If you need other condition that isn’t available in the default system fields, you can create and add custom fields (standard and dynamic) in your Jira settings.
Read more about the next SLA configuration points:
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If you need help or want to ask questions, please contact us through a SaaSJet Support or via email support@saasjet.atlassian.net |
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